Exchange Policy — Maya by Shrus

At Maya by Shrus, we want you to love what you wear. In the rare event you need an exchange, the process below applies.

Maya by Shrus is a brand of Shruseternity. All references to Shruseternity in this policy refer to purchases made from Maya by Shrus.

Last updated: July 2026

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The Essentials

• Exchange requests must be raised within 3 working days of delivery. Requests raised after this window cannot be accepted.
• Only one exchange is permitted per order.
• We do not offer refunds to the original payment method. Approved exchanges are settled by Gift Card only.
• The item must be unused, unwashed, with all tags intact, and in its original packaging.
• Products purchased under any offer, sale, or discount — including Buy 1 Get 1 — are not eligible for exchange, except in the case of a manufacturing defect.

Damaged, Defective, or Wrong Item Received

If your order arrives damaged, defective, or different from what you ordered, this is on us.

• Email hello@shruseternity.com or WhatsApp +91 76049 36565 within 48 hours of delivery.
• An uncut, uninterrupted unboxing video from sealed package to full product is mandatory for all damage and missing-item claims. Claims without an unboxing video cannot be processed.
• Include your Order ID and clear photographs of the product with tags.
• Once verified, we will arrange reverse pickup or reimburse your return shipping. You will not bear any cost for our error.

Size Exchanges and Other Reasons

We accept exchanges when:

• The size is not the right fit for you (readymade garments only).
• There is a significant colour variation from what was shown on the website. Minor variation between screen and fabric is natural to photography and display settings, and does not qualify as a defect.

To request an exchange:

• Write to hello@shruseternity.com or WhatsApp +91 76049 36565 within 3 working days of delivery, with your Order ID, the reason for exchange, and photos where applicable. For size exchanges, mention the size you need.
• Size exchanges are subject to stock availability of the requested size. If the size is unavailable, a Gift Card will be issued instead.
• Once your exchange is approved, ship the product to:

Shruseternity
Survey No. 18/11B & 18/8, SF No. 21/3, Poochiathipedu,
Madura Veppambedu Village, Uthukottai Taluk,
Tiruvallur, Tamil Nadu – 600 052
Phone: 079 6946 0000
WhatsApp: +91 76049 36565

• Return shipping for preference and size-based exchanges is borne by the customer. Shipping charges are non-refundable.
• We recommend using a trackable courier. Shruseternity is not responsible for items lost in return transit.

Unstitched Products

• Unstitched kurti and salwar material is eligible for exchange only if the fabric is uncut, unstitched, unwashed, and unaltered in every way, with tags and packaging intact.
• Once fabric has been cut, stitched, dyed, or altered, it cannot be exchanged under any circumstances.

Gift Card Terms

• Your Gift Card will be issued within 5 working days of receiving and quality-checking the returned product. It will be sent to your registered email ID or mobile number.
• The Gift Card covers the product value only. Original shipping charges are not included.
• The Gift Card is valid for 6 months from the date of issue. Expired Gift Cards cannot be reinstated.
• If your new selection costs more, the difference is payable at checkout. If it costs less, the remaining balance stays on your Gift Card for future use within the validity period.

Quality Check and Rejection

• All returned products are inspected on arrival. Shruseternity reserves the right to decline an exchange if the product does not meet the conditions above. The reason will be shared with you by email or WhatsApp.
• If an exchange is declined after inspection, we will ship the product back to you at our cost.

Not Eligible for Exchange

• Products purchased under any offer, sale, or discounted price, including Buy 1 Get 1, except for manufacturing defects.
• Unstitched fabric that has been cut, stitched, or altered.
• Garments that have been worn, washed, or altered, or with tags removed.
• Damage occurring after delivery due to stains, incorrect washing or care, overuse, or normal wear.

Dispute Resolution

For any concern regarding an exchange or cancellation under this policy, write to hello@shruseternity.com. This policy is governed by the laws of India. Courts in Chennai, Tamil Nadu shall have exclusive jurisdiction.